Can I place an order without creating an account?

Yes, you can place an order without creating an account. You will be required to provide an email address at checkout for us to provide you with your order tracking details, however, it will not create an account for you. We encourage you to create an account which will
make your orders and account management easier, in addition to saving your wishlist on your account so that you can access it anytime later saving your addresses and processing any requests more easily.

What if an item I want is out of stock?

Please let us know through the contact form and we will restock it for you in a week.

What if an item in my order is damaged or defective?

At Story Stroke, we take immense pride in the quality of our products. Each item undergoes quality assurance checks to ensure it meets our high standards. While the chances of receiving a damaged or defective product are minimal, we understand that unforeseen issues may arise.

If, by any chance, you receive a damaged or defective item, rest assured, we are here to fix it promptly. Please reach out to us through our contact form, detailing the issue and providing any necessary photos. Our customer support team will swiftly investigate the matter and, if confirmed, we will send you a replacement product.

It's important to note that for silver items, tarnishing over time is a natural occurrence and should not be considered a defect but rather a characteristic of the metal. However, if you believe there is a genuine issue with the product, we encourage you to get in touch so we can address your concerns and ensure your satisfaction.

How do I return an item?

Returning an item with Story Stroke is a simple process designed for your convenience. Follow these steps:

Manage Your Return Online:
Log in to your account and navigate to your orders. There, you can initiate a return request. Provide the necessary details about the item you wish to return.

Contact from Us:
Once you've submitted your return request, our team will promptly get in touch with you. We'll guide you through the process and provide you with a shipping label.

Shipping Costs:
Please note that returns are at the expense of the customer. The return shipping fee is 50 AED.

We understand that circumstances may vary, and we're here to assist you throughout the return process. If you have any questions or require further assistance, feel free to reach out to our dedicated customer support team.

Can I order outside of the UAE?

Currently, we exclusively ship within the UAE. However, if you're passionate about our products and reside outside the UAE, we'd love to explore options to assist you. Please reach out to us, and our team will do their best to accommodate your request and explore how we can make our products accessible to you.